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June 20, 2008
LandAmerica Introduces New Customer-Focused Operating Structure in Colorado
LandAmerica Financial Group, Inc. announces the implementation of an innovative new operating structure for its title insurance, escrow and closing services in Colorado.
Through this initiative entitled "The New Frontier," the traditional model, which relied on outside Sales Representatives and office-based Escrow Officers, evolves to one that combines those functions into the role of Account Manager and centralizes data-driven functions into fulfillment centers or "hubs." LandAmerica Account Managers will provide a higher level of local service by working out of home-based offices. The new model provides customers with increased personal interaction with title and closing professionals and a single point of contact for answers to questions and resolution of issues.
Posted by S. Germain at June 20, 2008 08:19 AM