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February 15, 2008
ServiceLink Improves Appraisal Process by Incorporating Vision(SM) Computer Telephony Integration Technology
ServiceLink, the national mortgage services platform of Fidelity National Financial improves appraisal appointment and delivery time using VisionSM computer telephony integration (CTI) technology. CTI Technology electronically confirms the appraiser's availability within minutes of an appraisal order hitting the VisionSM system and automatically calls and conferences in the borrower to confirm the pre-selected appointment date and time. This process provides national coverage and allows the loan officer and/or processor to lock-in the borrower’s commitment by securing their availability for an appraisal inspection at the time of application. The pre-scheduled process has reduced the lender’s traditional appraisal cycle time by four or more days, all while improving the borrower experience.
Posted by S. Germain at February 15, 2008 08:52 AM